Data Strategy and Analysis

Customer Experience and Customer Support
Operations, Planning, Processes and Systems 
Training, Building and Advising

About me

I am an expert in data strategy and analytics for business. I focus on customer support management and experience.

After working in charity taxation, I have worked in generalised business intelligence and then specifically in Zendesk Explore. I have worked with businesses in finance, retail, travel, gambling... and many others.

I am experienced in working with business users. With my help, you can develop a strategy for your reporting, get trained, and get reports built, without necessarily having to involve your IT team or a database manager. 

I have always been niche. I don't read off a script, or use a checklist - I want to understand you, and what you do, and how you do it. That means I have the context to ensure I give you the best advice.

I ask a lot of questions.

Ce champ est obligatoire

Ce champ est obligatoire

L'adresse électronique n'est pas valide

Ce champ est obligatoire

J'accepte que ces données soient stockées et traitées dans le but d'établir un contact. Je suis conscient que je peux révoquer mon consentement à tout moment.*

Ce champ est obligatoire

* Indique les champs obligatoires
Something went wrong, please try again... Une erreur s'est produite lors de l'envoi de votre message. Veuillez réessayer.
Thanks! We'll get back to you asap. Merci ! Nous vous recontacterons dès que possible.

Logo by Laurie Bousquet. Photos and artwork

 by Philippa Booth.


© 2023